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Dr. Kelly Haskard-Zolnierek


Professor & Graduate Program Director

UAC 256

Office Hours: Mon 10-12; by appt.


View Syllabi & Vita


Kelly Haskard-Zolnierek received her B.A. in psychology from Claremont McKenna College in 2000 and her Ph.D. in psychology from the University of California, Riverside in 2007.

Areas of Interest

Health Psychology

Social Psychology

Research Information

Her research involves two main areas: medical visit communication in the health professional-patient relationship, and patients' adherence to medical recommendations for healthy behavior and the prevention and treatment of disease. She studies how these two areas intersect and the ways in which therapeutic communication can influence whether and how patients manage and adhere to treatments. She is currently interested in interventions using mobile app technologies to improve patient adherence.


Selected Publications

Cobos, B., Haskard-Zolnierek, K., & Howard, K. (2015). White coat hypertension: improving the patient-healthcare practitioner relationship. Psychology Research & Behavior Management, 8, 133-141.

Haskard-Zolnierek, K.B. (2012). Communication about patient pain in primary care: Development of the physician-patient communication about pain scale (PCAP). Patient Education and Counseling, 86(1), 33-40.

DiMatteo, M.R., Haskard-Zolnierek, K.B., & Martin, L.R. (2011). Improving patient adherence: a three-factor model to guide practice. Health Psychology Review, 1-18.

Haskard Zolnierek, K.B., & DiMatteo, M.R. (2009). Physician communication skills and patient adherence to treatment: A meta-analysis. Medical Care, 47, 826-834.

Haskard, K.B., DiMatteo, M.R., & Heritage, J. (2009). Affective and instrumental communication in primary care interactions: Predicting the satisfaction of nurses and patients. Health Communication, 24, 1-12.

Haskard, K.B., Williams, S.L., DiMatteo, M.R. Rosenthal, R., White, M.K., & Goldstein, M.G. (2008). Physician and patient communication training in primary care: Effects on participation and satisfaction. Health Psychology, 27(5), 513-522.

Haskard, K.B., Williams, S.L., DiMatteo, M.R., Heritage, J., & Rosenthal, R. (2008). The provider’s voice: Patient satisfaction and the content-filtered speech of nurses and physicians in primary medical care. Journal of Nonverbal Behavior, 32, 1-20.

DiMatteo, M.R.,Haskard, K.B., & Williams, S.L. (2007). Health beliefs, disease severity, and patient adherence: A meta-analysis. Medical Care, 45, 521-528.

Martin, L.R., Williams, S.L., Haskard, K.B., & DiMatteo, M.R. (2005). The challenge of patient adherence. Therapeutics and Clinical Risk Management, 1(3), 189-199.